FAQs
FAQs
DELIVERY AND RETURN
What are the usual delivery times?
Our paintings are handmade in Germany and shipped quickly.
The average delivery time is 4 to 7 working days after order validation worldwide.
Do you ship internationally?
We deliver throughout Europe, the United States, Canada, Australia and New Zealand.
What are the delivery costs?
Delivery is free worldwide
How can I track my order?
As soon as it is shipped, you will receive an email with a tracking number allowing you to follow your package in real time until its delivery.
You can track this on our website in the "Track the package" section or directly on the carrier's website
What should I do if my painting arrives damaged?
If your painting arrives damaged, contact us immediately with photos of the product and packaging. We will promptly send you a new painting at no additional cost .
Can I return or exchange my painting if I am not satisfied?
Yes, you have 14 days after receipt to return your painting if you change your mind. It must be in its original condition and carefully packaged.
How long do I have to wait to exercise my right of withdrawal?
In accordance with the law, you have 14 days from receipt to exercise your right of withdrawal and obtain a refund.
If you wish to cancel your order once the purchase has been made, you only have 10 minutes after the purchase confirmation
Who covers the return costs?
In the event of a defective product or an error on our part, we will cover the full cost of return. If the return is due to a change of mind, the cost remains your responsibility.
PRODUCT QUALITY
Where are your paintings made?
All our paintings are handmade in Germany by skilled craftsmen, guaranteeing careful finishing and impeccable quality.
We also have warehouses in the United States and Australia for these regions.
Do you use professional quality materials?
Yes, each painting is printed on premium canvas stretched over a 2cm thick solid wood frame , with high definition UV resistant inks to preserve the colors over time.
Are the paintings handmade or printed?
Our artworks are reproduced from the artist's original designs, then printed with exceptional precision on canvas. They are then mounted and stretched by hand on their frame.
Do you offer canvases with ready-to-hang frames?
Yes, all our paintings are delivered ready to hang , with the hanging system already installed on the back.
How durable are the colors and materials?
Thanks to the use of high-quality inks and robust materials, our paintings retain their vibrant colors for many years , even in bright environments.
How do I maintain and clean my painting to preserve it?
To maintain your painting, simply dust it with a soft, dry cloth. Avoid using chemicals or water directly on the canvas.
The Gallery / The Artist
Who is Alessio Cacciatore?
Alessio Cacciatore is a passionate artist who draws his inspiration from a variety of worlds: pop art, street art, abstract art, nature, animals and world cultures. His goal is to offer works accessible to all, while maintaining the quality of art galleries .
What are the gallery’s artistic inspirations?
The gallery explores rich and varied themes: iconic portraits, expressive animals, exotic landscapes, colorful universes and abstract compositions . Each work reflects a blend of emotions, creativity and modernity.
Do you offer custom or personalized creations?
Yes, it is possible to order a personalized painting based on your ideas or photos, to create a unique work that reflects you.
You can also customize your dimensions.
How can I contact you directly for a project or collaboration?
You can write to us via our contact form , by email or directly on our social networks to discuss an artistic project, a special order or a collaboration.
