What is my withdrawal period?
If the product does not suit you, you have 30 days from the receipt of your order to return your item.
How do I make a return / exchange?
Make your return request by contacting the service at the following address: contact@alessiocacciatore.com
Return shipping costs will be at your expense.
Drop off your package at the nearest post office; a tracking number will be requested by the brand.
Follow your case online to know the progress of your case at any time.
How much are return costs?
Return shipping costs in the event of a refund or exchange request are at your expense. You can benefit from preferential transport rates by contacting the Alessio Cacciatore service at the following address: contact@alessiocacciatore.com
What are the conditions for a refund?
Returned items must be in their original condition with their labels / instructions / accessories / packaging.
They must be returned within 30 days from receipt.
What is the refund turnaround time?
Your refund will be processed automatically after receipt and verification of your package, within a maximum period of 2 days. The amount will be equivalent to the price of the returned item(s).
I received a defective product, what should I do?
Contact the service on our site via the contact page https://alessiocacciatore.com/ to explain your situation and immediately receive a solution tailored to your needs.
I did not receive the correct item, what should I do?
Contact the service on our site via the contact page https://alessiocacciatore.com/ to explain your situation and immediately receive a solution tailored to your needs.
